This Privacy Policy explains how AutocratTech collects, uses, and protects your personal information when you use our website, repair services, development services, or online store. By using our platforms, you agree to this Privacy Policy.
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In simple terms, personal information is any information that can identify you, or that can be linked to you. This includes:
We only collect the information we need to give you a smooth and reliable experience, whether you are booking a repair, ordering hardware from our store, or working with us on a website or development project. Here is why we collect it:
We use the information you provide, such as your name, email address, and contact number, to:
When you book a repair for a laptop, desktop, or smartphone (house call, wait-while-fixing appointment, or drop-off), we collect:
We keep a record of your repair or support request so we can assist you with warranty queries, follow-up work, or any issues that come up afterward.
When you order electronics, laptop parts, phone parts, accessories, computer hardware, software, or digital downloads, we need a delivery address, contact number for courier updates, and secure payment processing details.
When you engage us for website development, custom web applications, e-commerce development, SEO, or AWS cloud management, we collect business details, technical requirements, access credentials, and project communication records.
We analyze platform usage and feedback to refine services, test new features, and make strategic decisions. This data is anonymised wherever possible.
We only share your information when you give us permission, to fulfil our agreement with you (such as delivering an order or completing a repair), when required by law, or to protect safety.
We may share your information with:
We take reasonable technical and organisational steps to protect your personal information, including:
Any device brought to us for repair is handled with care, and access to data on that device is limited to what is strictly necessary to diagnose and fix the fault. If a security incident occurs, we will notify you.
Do not share your login details with anyone. Using unique passwords helps protect you if another service is compromised.
If you sign in using Google Sign-In, keep your underlying Google account secure.
We keep your personal information only as long as genuinely needed for an active account, ongoing project/repair, legal compliance (such as financial and tax records), or legitimate record-keeping.
You can ask us to delete your personal information at any time, although this may limit our ability to continue assisting you with an active service.
Under the Protection of Personal Information Act (POPIA), you have the right to:
We use AI tools to help make our services more efficient, such as assisting with diagnosing common device faults, drafting website content, or supporting SEO work. AI is a tool that supports our team—it does not make automated decisions about your personal information without human oversight.
Sometimes, yes. We use cloud infrastructure, including AWS, which may store or process data on servers outside South Africa. We only transfer what is necessary and ensure safeguards consistent with POPIA.
Yes. Cookies are small text files stored on your device when you visit our website or online store to remember your preferences, analyze platform usage, and detect suspicious activity.
When you make a payment, it is processed by Ozow, PayFast, or Stripe depending on your choice. We do not store your full payment card details on our own servers.
Orders from our online store are shipped using The Courier Guy and other South African courier partners. We share necessary contact and delivery details with them to complete shipment.
For house call, wait-while-fixing, and drop-off repairs, we collect information necessary to diagnose and resolve issues with your laptop, desktop, or smartphone. Temporary system access is strictly limited to completing requested work.
We will only send marketing communications with your permission. You can opt out at any time via your account settings or the unsubscribe link in any email.
If you have concerns about how we handle your personal information, please contact us first. If unresolved, you have the right to lodge a complaint with the Information Regulator of South Africa (https://justice.gov.za/inforeg/).
If you have any questions about this Privacy Policy, please reach out to us:
Check out our Help Centre or contact our support desk directly.